Privacy Policy

1. Who we are

Citevolt is a product of Ourix, operated by Evgeni Karb, Bertrand-Russell-Allee 8, 18147 Rostock, Germany. VAT ID: DE318812433. Contact: hello@citevolt.com.

We are the data controller for the information you provide when using Citevolt.

2. What we collect

• Account and billing information: your name, email address, and Shopify store URL when you sign up or run a free audit. Payment details are handled directly by Stripe. We never see your card number.
• Store data: publicly accessible product and collection pages from your Shopify store, used to build your content knowledge base and keyword strategy.
• Content intake: information you submit in the onboarding form (brand voice, competitors, topics to avoid).
• Usage data: pages visited on citevolt.com, browser type, referring URL. Collected via Vercel Analytics (anonymized, no cross-site tracking).

3. How we use it

• Deliver the content service: generate, optimize, and publish blog posts to your Shopify store.
• Send monthly citation and ROI reports via email.
• Process your subscription via Stripe.
• Respond to support requests.
• Improve the product (aggregate, anonymized usage patterns only).

We do not sell your data. We do not use it for advertising. We do not share it with third parties except as described below.

4. Third-party processors

• Stripe - billing and subscription management. Stripe Privacy Policy.
• Resend - transactional email (onboarding, reports). Your email address is transmitted to send you those emails.
• Vercel - hosting and anonymized analytics.
• Perplexity API - used server-side to run citation queries during the free audit. Your store URL and product categories are submitted as part of the query. No personal data is stored by Perplexity on our behalf.
• Anthropic (Claude) - used server-side to draft blog content. Content intake data (brand voice, product info) is submitted as context. We operate under Anthropic's API data usage terms: data is not used to train their models.
• Ahrefs - keyword research, internal use only. Your store domain may be queried. No personal data is shared.

5. Data retention

We retain your account data for as long as your subscription is active, plus two years after cancellation for billing record purposes. You may request earlier deletion (see section 7).

Published blog posts delivered to your Shopify store are your property. Deleting your account does not remove them from your store. You must delete them directly in Shopify if desired.

6. Cookies

citevolt.com uses only essential cookies: a session cookie for Stripe Checkout and standard browser cookies needed for site function. We do not use advertising or tracking cookies. Vercel Analytics operates without cookies.

7. Your rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Receive your data in a portable format
• Lodge a complaint with a supervisory authority

To exercise any of these rights, email hello@citevolt.com. We respond within 30 days.

8. Governing law

This policy is governed by the EU General Data Protection Regulation (GDPR) and the laws of the Federal Republic of Germany.

9. Changes

We may update this policy. Material changes will be communicated by email to active subscribers. The "Last updated" date at the top of this page reflects the most recent revision.